Buyback & Exchange Programme

This Buyback and Exchange Programme sets out the terms and conditions under which customers may exchange or sell jewellery purchased from the Company.

Exchange Programme

Eligibility

  1. Exchange is applicable only on products originally purchased from the Company.
  2. The original tax invoice or certificate of authenticity must be presented at the time of exchange.
  3. Exchange may be availed by the customer in whose name the invoice was issued or by an authorised representative.

Exchange Valuation

  1. Exchange valuation shall be determined based on the prevailing market rate on the date of exchange.
  2. The applicable exchange values are as follows:
    • Metal:
      100% of the prevailing market rate.
    • Solitaire Diamonds (below 1 carat):
      90% of the prevailing market rate.
  3. Exchange value shall be calculated on the net weight of metal and diamonds eligible under this programme.

Buyback Programme

Eligibility

  1. Buyback is applicable only on products originally purchased from the Company.
  2. The original tax invoice or certificate of authenticity must be presented at the time of buyback.
  3. Buyback may be availed by the customer in whose name the invoice was issued or by an authorised representative.

Buyback Valuation

  1. Buyback valuation shall be determined based on the prevailing market rate on the date of buyback.
  2. The applicable buyback values are as follows:
  • Metal:
    100% of the prevailing market rate.
  • Diamonds (below 1 carat):
    80% of the prevailing market rate.
  1. Buyback value shall be calculated on the net weight of metal and diamonds eligible under this programme.

Exclusions

  1. No buyback or exchange shall be applicable for:
  • Semi-precious stones
  • Synthetic, lab-created, or treated stones
  1. Any component not expressly covered under this programme shall not be considered for valuation.

General Terms

  1. “Prevailing market rate” means the Company’s applicable rate on the date of exchange or buyback.
  2. Making charges, taxes, and any discounts applied at the time of original purchase shall not be considered for exchange or buyback valuation.
  3. All products are subject to inspection and verification of weight, purity, and authenticity.
  4. The Company reserves the right to accept or reject any exchange or buyback request at its sole discretion.
  5. The Company reserves the right to modify, amend, or withdraw this programme at any time without prior notice.
  6. Applicable law and jurisdiction shall be as determined by the Company.